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Support

Need help with Cross-Post? Find answers below or reach out to us directly.

Contact us

Email our support team and we'll get back to you as soon as possible.

akinwumiolumide5@gmail.com

Frequently asked questions

How do I connect a social media account?

Open the app, go to Home, tap 'Add More' under Connected Platforms, and choose the platform you want to authorize.

How do I create and publish a post?

Tap the + button in the bottom navigation, write your caption, select the platforms you want, then choose 'Post Now' or 'Schedule for Later'.

How do I delete my account?

Go to Settings and tap 'Delete Account'. Confirm the prompt to permanently remove your account, posts, and connected accounts. This cannot be undone.

Is my data secure?

Yes. We use encrypted OAuth tokens for platform access and never store your social media passwords.

How much does Cross-Post cost?

The core features are free to use. Cross-Post Pro is an optional subscription that unlocks Twitter/X posting and the advanced features, and it can be managed or cancelled at any time from your App Store or Google Play account.

Which platforms can I publish to?

Twitter/X, Instagram, Facebook, LinkedIn, TikTok, YouTube, Reddit and Telegram. You can connect more than one account on the same platform and choose which ones receive each post.

Why did a post fail on one platform but work on others?

Each platform has its own rules and limits, so one can reject a post while the rest succeed. Common reasons are a caption that is too long, a platform that does not accept the media type, an expired connection, or the platform rate limiting posts. Open the post to see the exact reason and retry just that platform.

Can I schedule posts in advance?

Yes. Choose 'Schedule for Later' when publishing, pick a date and time, and Cross-Post sends the post for you. Scheduled posts are listed separately so you can see what is queued.